Returns & Exchanges

At Yerba Madre, we prioritize the freshness and quality of our traditional yerba mate blends. If your order arrives damaged or incorrect, we offer a 30-day window for returns and exchanges to ensure your satisfaction.

Return Process

• 1.
  Submit a Request

  Email our support team with your order number and clear photos of the items you wish to return or exchange.

• 2.
  Receive Authorization

  Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number and a pre-paid shipping label if applicable.

• 3.
  Pack Securely

  Place the unopened yerba mate products in their original packaging to ensure they are protected during transit back to our facility.

• 4.
  Processing & Refund

  Once we receive and inspect your returned items, we will issue a refund to your original payment method or ship out your replacement blend within 3-5 business days.